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Friday, October 23, 2009

Seeking Spectacular Service

Do you know of any service shop in my area or who I may contact to get repairs done on my motorhome? Thanks!
Buford, (Waynesville, GA)

Buford, every month I get quite a few emails like yours, but unfortunately, I do not maintain a database of RV repair facilities, (yet). I do recommend service centers from time to time, but only those dealers and service shops that I have had a personal relationship with. I would certainly hate to steer you wrong based on hearsay. 

However, having said that, here are some suggestions for you to consider. All the repair facilities high on my list have a proven track record. In other words, they have been around a while. Not that a brand new shop couldn’t be considered a Class A shop, longevity in the repair field is always a good indicator. While on the road, a call to the local Better Business Bureau is always recommended as well. Even at home from time to time. The local yellow pages are a good place to start your search. Seek information from local RV clubs if any are located in your area. Your local chapter of FMCA is also another vital source. 

Additionally your motorhome manufacturer or local campgrounds may have some recommended shops on their list, but this isn’t always a sure bet. Better are recommendations from fellow RVers. Keep a written list of the good shops you hear about as you travel. Likewise, keep a list of the not-so-good shops you hear about too! Talk with other RVers wherever you travel. You can sometimes read about outstanding service by certain shops in the “Reader’s Forum” section of some magazines like FMC Magazine. Look for shops that may specialize in your particular area of need. Shops that narrow their scope to only LP appliance repair or generator service, for instance, are usually pretty adept at what they do or they wouldn’t last. 

Another recommendation of mine is to locate shops that employ “RVIA/RVDA Certified” service technicians. Facilities that spend money on technician education and hire certified techs tend to be the better shops. Though the above suggestions cannot always guarantee a pleasant repair experience, your chances of running into poor service may be minimized by at least considering them.


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