Kim, (Mundelien, IL)
Kim, chances are the check valve return spring simply did not allow the valve to seat properly. With the pump turned off, try pushing in and allowing the valve to snap back a couple of times. Use the eraser end of a pencil to push it in fully and then release it quickly. Then turn the pump back on and see if it didn’t spring back normally. If it will not seat properly, replace the city water inlet. Of course, you can always simply install a second backflow preventer directly to the outlet of the city water inlet too. I’m a fan of the brass backflow preventer; I would avoid a plastic check valve.